User Assessment of an Advisory Service System: Use of the E-s-qual Instrument
نویسندگان
چکیده
MIS faculty members at a public university have developed a prototype academic advising support system (AASS). To facilitate user assessment of the system, an instrument that measures service quality for electronic services was modified and administered. Results from the survey of 63 students found that the instrument was suitable for a service-based system such as AASS. The factor of efficiency was considered to be the most significant electronic service attribute related to perceived value of the system. The implications of the study are discussed.
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تاریخ انتشار 2007